Get in Touch
Need more detail? Visit our full FAQs for policies, booking and service answers.
View All FAQs →Prestige Facility represents our commitment to you. Should you have concerns with the cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
If there is a breakage or loss during your cleaning, a notification of such an event must be made to Prestige Facility Group within 48 hours of your service, either by email or phone. Once Prestige Facility receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 14 days after the incident occurred.
Here at Prestige Facility, we want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made on the day of your appointment will incur a $50 charge.
Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Tell us your service type and location — we’ll respond with a clear, no-obligation quote.
