Prestige Facility represents our commitment to you. Should you have concerns with the cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
If there is a breakage or loss during your cleaning, a notification of such an event must be made to Prestige Facility Group within 48 hours of your service, either by email or phone. Once Prestige Facility receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 14 days after the incident occurred.
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.
Here at Prestige Facility, we want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made on the day of your appointment will incur a $50 charge.
Yes, we are insured. If you need proof of insurance simply email us at Bishal@prestigemanagementgroup.com.au and we will gladly forward you all relevant documentation.
Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We know how to love, respect, and care for them. We’re a pet-friendly cleaning service.
It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)
Yes. We bring all the cleaning supplies and chemicals required to clean your home.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services we offer by visiting our Services page.
We currently do not offer cleaning of Chandeliers, Light Bulbs, Bio-hazards (mold, blood, etc.), Hoarding, Animal Waste, High Reach Areas (more than 2 step ladder), Exterior Windows, Putting away dishes, Large furniture moving and Large scale trash disposal.
A team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).
Absolutely. All our cleaners undergo a rigorous screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.
A Deep Clean is for first-time customers or customers who haven’t had their homes professionally cleaned in the last three months. To see the extra things we do for deep cleans, check out our Services page.
We’ll respond with clear answers — or a tailored quote if you’re ready to book.
